This week, I found a unique spot in the hallway where the sun is shining through the glass in the door. I’ve taken up my favourite position (rolled onto my back with paws neatly folded) and I’m dreamily thinking of Carole’s thoughts this week; they really fit my mood.
Her thoughts arose from reading the Financial Times (Saturday 14 February edition), in particular Stuart Kirk’s article under the heading “The lost art of self-validation”. The article led her to ponder upon what happens in business. The Regulator is keen that each financial services company should validate the level of its service through responses from the recipients: the clients.
Overall, clients score the service given by Nicholls Stevens highly. But the thought-provoking article emphasised that what really matters is that each member of the team should focus on excellence without the applause.
This is an excellent message for all of us, and Carole resolves to look for this motivation in those who seek to work for the firm, both now and in the future. Let’s hope this isn’t like some of her New Year’s resolutions, which sometimes don’t last beyond February – but I suspect this one will be long term.